FAQ
My order
Can I change or cancel my order once payment has been made?
Can I change or cancel my order once payment has been made?
If you wish to make changes to or cancel your order, please contact us as soon as possible using our contact form. Be sure to include your order number and the desired adjustments. Our team will process your request as quickly as possible and make the changes if your order has not yet been shipped.
How long will it take to ship my order?
How long will it take to ship my order?
All orders placed before 2:00 p.m. Monday through Friday are shipped the same day. However, no shipments are made on weekends or public holidays.
How can I track the progress of my order?
How can I track the progress of my order?
Throughout the preparation, shipping, and transportation of your order, you will receive email notifications keeping you informed of each step. Using the tracking link provided in the email, you can track the status of your package. You can also track your order directly on the carrier's website using your tracking number:
Chronopost: Parcel tracking | Chronopost
GLS: Track your package | GLS France | GLS France
Delivery & Shipping
What should I do if I haven't received a tracking number?
What should I do if I haven't received a tracking number?
To view your tracking number, simply go to the "My Orders" section of your customer area. If you have any difficulties, please contact us using the contact form and include your order number. Our team will provide you with your tracking link as soon as possible.
What should I do if I haven't received my package?
What should I do if I haven't received my package?
If you have any issues with the carrier, please notify us as soon as possible. Our teams are ready to assist you and resolve the situation efficiently.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
If you notice any damage to your package, it's essential to report it immediately to the carrier upon delivery. Be sure to note any reservations on the delivery slip and check the contents of the package. Afterward, contact us via our contact form and include your order number so we can take the necessary steps to resolve the problem.
Which countries does Nexsupp serve?
Which countries does Nexsupp serve?
We deliver to all European countries, except overseas departments and territories.
Other
How to get in touch with your support team?
How to get in touch with your support team?
You can easily contact us using our online contact form.
How to become a partner athlete or coach?
How to become a partner athlete or coach?
Please send us your request via our online form providing the following information:
Your social media profiles.
If you are an athlete: Please specify your rankings, the federation you belong to and your category.
If you are a coach: Indicate how many years you have been practicing your activity and specify the average number of clients you support each month.
Have you ever signed a sponsorship contract? If so, please mention the company name and specify whether the contract is still valid.
